Info

Service desk

Access to the TraIT Health-RI service desk

<H3>You can get in contact with the servicedesk by sending an email to servicedesk@health-ri.nl </H3> <H3> If you would like to use tools of the TraIT Health-RI application stack, you will receive an email from the servicedesk with a link to the Terms of use and pdf attachment with the Terms of use. You need to read the Terms of use and if you agree you can reply the received email that you have read and agree with the Terms of use.<H3> <H3>After you have replied and confirmed that you agree with the Terms of use, you will receive your login account for the TOPdesk Self ServiceDesk (https://trait.topdesk.net ) and further instructions </H3> <H3>Contact the Service Desk</H3> <b>The best way to do so is to use the Self Service Desk on http://trait.topdesk.net. Otherwise e-mail us on servicedesk@health-ri.nl or call us on 088-1167500.</b> <H3>Skilled Service Desk deals with call</H3> <b> Upon reception of your call, the Service Desk will try to solve it a.s.a.p. If the issue requires extra attention, specialised operators will be asked to solve your call.</b> <H3>Follow your request via the Self Servicedesk</H3> <b>All communication regarding your call will preferably take place via e-mail from the Service Desk (servicedesk@health-ri.nl). You can always follow the state of your call via the Self Servicedesk at http://trait.topdesk.net. Or call us on 088-1167500.</b> <b> Please always use your ticket number in all communications.</b>

 

Users of TraIT tools are supported by the TraIT Health-RI service desk. If you have any questions regarding TraIT or any of the tools, please contact us.

For advice on how TraIT could support your research, please e-mail us or fill in this form.

To start using a TraIT tool, please follow the steps described in the specific tool section, or the general steps found here.


The service desk functions from 9:00 until 17:30 from Monday to Friday.

The fastest way to reach the TraIT Health-RI service desk is by using the self service desk (TOPdesk) via http://trait.topdesk.net. Here you can log in and create a call 24 hours a day. The call will be processed as soon as possible.

Alternatively, you can email the TraIT Health-RI service desk at: servicedesk@health-ri.nl

Or, you can reach the TraIT Health-RI service desk by telephone on +31 (0)88 1167500
from 9:00 until 12:30 and from 13:30 until 16:00 from Monday to Friday.

 

The TraIT Health-RI Service Desk is shared with BBMRI.nlBBMRI.nl