Info

Steps to start using TraIT tools

Please follow the following steps if you would like to use a TraIT tool.

<H3>Request account via Service Desk</H3> <b>The best way to do so is to e-mail the Service Desk (servicedesk@ctmm-trait.nl) explaining which tool you would like to use and why. Alternatively call us onn 088-1167500.</b> <H3>Fill in new user or new study request webform for specific tool</H3> <b>Click on the icon for the tool of your choice to find the required webform. Fill it in and submit it to request a new study or user for the specific tool you wish to use.</b> <H3>Login and use specific tool</H3> <b>Upon approval of your request, the Service Desk will provide you with login details to the specified tool. You can start using the tool. If needed, make use of the manuals sent to you via the Service Desk, or available via the website. </b> <H3>TOPdesk account created by Service Desk</H3> <b>Upon approval of your request, the Service Desk will create a TOP Desk user account, the system used as the Self Service Desk.</b> <H3>Questions or issues</H3> <b>Have you got questions about the tool you are using, or would like to report an issue? We encourage that you do so, so that we can improve our services.</b> <H3>Contact the Service Desk</H3> <b>The best way to do so is to use the Self Service Desk on http://trait.topdesk.net. Otherwise e-mail us on servicedesk@ctmm-trait.nl or call us on 088-1167500.</b> <H3>Follow your request via the Self Servicedesk</H3> <b>All communication regarding your call will preferably take place via e-mail from the Service Desk (servicedesk@ctmm-trait.nl). You can always follow the state of your call via the Self Servicedesk at http://trait.topdesk.net. Or call us on 088-1167500.</b> <b> Please always use your ticket number in all communications.</b> <H3>Login to Self Service Desk </H3> <b>Use your TOPdesk credentials to login to the Self Service Desk.</b> <H3>Tool account / new study created by Service Desk</H3> <b>Upon approval of your request, the Service Desk will create an account / study in the tool of your choice and send you the login / study details, including user manuals.</> <H3>Skilled Service Desk deals with call</H3> <b> Upon reception of your call, the Service Desk will try to solve it a.s.a.p. If the issue requires extra attention, specialised operators will be asked to solve your call.</b> <H3>Follow the steps below</H3> <b>With your new login details for the TraIT Self Service Desk, you will be able to formally request access to all other TraIT tool according to the schema below.</b>

 

Wherever possible, detailed guides to start using specific TraIT tools have also been published in the TraIT tools section.

All contact details for the Service Desk can be found at Service Desk.