9. A rule, which contains items from different CRF pages, validates and functions in the test mode, but does not work on the actual data (no results are returned, but wrong data are present). What should I do?

Rule Designer

When you include items from different pages you need to be sure that all identifiers have been included for that item. This is automatically done if you set up your rule in the “view by event” modus (left hand side of the screen).